Quoteline Direct Reviews

The call was picked up right away. I felt heard and was swiftly transferred. The next day, I received a follow-up and some helpful advice. The only reason I didn’t give it a full 5 stars is that I was on hold for quite a while, and when I finally connected with someone at the insurance company, it was a cold transfer, so I had to repeat myself.

I’ve only recently gotten a policy with this company, and I gotta say, the customer service has been top-notch right from the start. Tracy, the adviser I chatted with, was absolutely brilliant in addressing my queries. She even went the extra mile to help me get my proof of no-claims bonus from my last insurer. That kind of help really shows how attentive this company is.

The customer service rep really went the extra mile to assist me with my question. They were super friendly and courteous, and they resolved my issue quickly.

Super professional and really helpful. They went above and beyond to assist me.

Super helpful gal I chatted with on the line. She was professional as well. My problem got resolved. Appreciate it, Ange.

Really helpful when it comes to my no claims bonus.

The advisor was really friendly and super helpful. I appreciated their assistance a lot!

I ran into some issues downloading my house insurance documents, but Kieran Wilson helped me out and got it sorted in just a few minutes. Super professional and friendly!

Fantastic, courteous, and quick assistance. Tracy really went above and beyond to ensure that this new purchase went off without a hitch. Much appreciated, Debbie Clark

Olivia Strutt really came through for me! She was incredibly helpful and made sure everything was taken care of.

The help I received was top-notch, allowing me to modify my order without any hassle. The lady I spoke with was super nice and really supportive. Truly outstanding customer care!

She really knew her stuff and was super helpful and fast. I totally recommend her and she deserves a pay bump!!!

I decided to cancel my home insurance policy with them on February 3rd because I got a new one from another company. There was no talk about any money involved. My policy was set to end on February 9th, yet I kept getting emails about a direct debit to sign. But I had already cancelled the policy well ahead of that deadline. I called them to sort it out, and then I received a letter from Premium Finance Close Brothers about an unpaid direct debit for the insurance. This was all after I had cancelled the policy before February 9, 2023. They’re asking me to cough up £48.97 for the unpaid direct debit and a £30 late payment fee. I’m looking into this with my solicitor since I never got any letters from Close Brothers before.

Tracey provided excellent help, and I'm really pleased with her customer service. A solid 10 out of 10, much appreciated!

Had a wonderful time shopping, though I did have to wait a bit on the phone. The advisor was super friendly and really helpful. They took the time to look into various options for me, and I never felt like I was bothering them. Overall, a happy shopper here!